Cancellation & Early Checkout Policy

• In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Reservation for a refund of your deposit. The guidelines in this regard as under: –
• The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
• Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
• Please note that if an online booking is modified or cancelled with the reservations Office/ sales office, it cannot be further modified or cancelled online.
• The refund of the reservation done by any Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.
• In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
• In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact us for clarification.
• Please note for reservation of more than one room in that case all rooms are determined as “reserved nights”.

Refund Policy

• On cancellation of refundable booking the refund processing will take time between two (2)-to four (4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
• In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.

Modification

Any modification in the reservation is subject to availability at the time of making such a request.

Children and Infants

• Child (up to 5 years) can stay free of charge with parents without extra bed.
• Children between 5 years to 12 years of age will be charged extra.
• Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.

Non-Arrival to the Resort:

• If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.
• If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto cancelled and no refund admissible.

Shortened Stay (Early Check-out)

Shortened stay is subject to entire period charge whether you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by us subject to cancellation policy.

Special Request

• Please note that we neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival.

Confirmation Voucher

• The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.
• It is necessary to present the confirmation voucher to the hotel on arrival. On failure to produce the confirmation voucher may result in the Resort is not honouring your reservation unless the hotel is able to trace & match the excess in the reservation system.

Payment Security

It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.